Caribbean Dream Haircare
Returns Policy

Excellence in customer service and attaining long-term customer relationships are a top priority here at Caribbean Dream Florida, Inc. (d/b/a Caribbean Dream Haircare). If you have any questions regarding our products or policies, please feel free to reach out to our customer service team via email at or via our online contact form at the following link:

Product Returns & Procedures

We strive for 100% customer satisfaction and product effectiveness. If a customer is not satisfied with the purchase or if the product doesn’t perform as expected, the customer may request a refund for purchases made on our online store within (30) days of the product shipment date. Originating shipping and handling costs are non-refundable. Lack of timely delivery of product by the carrier/shipper can not be accepted as a reason for return or refund.

Items eligible for return must be new/gently used and in the original container. Customers may initiate a refund request by sending our customer service team an email message to or by submitting an online contact form at the following link:  The Subject field of the message should include the verbiage: “refund request” and the message body must include the following information; otherwise, the refund request will be denied:

  • Date of Purchase
  • Name on Order
  • Order Number
  • Reason for Refund Request

Once the refund request is received via one of the aforementioned online methods, an email reply will be sent to the customer confirming receipt of the request. The email reply will also include shipping instructions and the return address. Shipping costs and packaging of item(s) to be returned are to be covered by the customer.

After the returned item is received it will be inspected for refund eligibility. If the item meets eligibility, then a refund will be issued based on the original payment method. At our discretion, we may reserve the right to deny issuing a refund if we find that the returned item does not meet refund eligibility.

Change Orders & Cancellations

If a customer decides to cancel or change an order that has not shipped, we will gladly attempt to honor such a request. Customers should notify our customer service team via email at Change orders & cancellations will not be honored for orders that have already shipped.

Damaged or Defective Items

If an item that has shipped to the customer arrives damaged or is defective, an item replacement will be honored. The customer may request a replacement via email message at A photo image depicting the damaged or defective item must be attached to the email message; otherwise, we may deny the item replacement request.

Missing Products or Items

If an item that has shipped to the customer is missing; and has been reported by the shipping carrier as ‘delivered’, then the customer will need to notify our customer service team via email message to within (3) days of the incident. The email message must contain the date of purchase, name on order, and order number; otherwise, we will be unable to process an insurance claim with the shipping carrier.

We will then notify the carrier and initiate an investigation into the missing item(s). Upon successful completion of the investigation, the shipping carrier may or may not approve the claim. If the claim is approved, the customer should receive payment for the claim amount in the original payment method within 7-10 business days.

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